Privacy policy
1 - PERSONAL INFORMATION COLLECTED
Ordering & browsing our site:When you make a purchase or create a customer account on our site, as part of our buying and selling process, we collect the personal information you provide that is necessary to prepare and deliver your package, such as your name, address and e-mail address, postal address and telephone number.
This order data is passed on to our logistics service providers, who prepare and transport the parcel to you. They have absolutely no right to use your data for anything other than processing your order, and must delete this data from their computer system after processing. If you choose to have your order delivered outside Europe, data such as your postal address is necessarily transmitted to the logistics services of the carrier who will deliver to you in that country.
When you browse our site, we automatically receive the Internet Protocol address (IP address) of your computer, which enables us to obtain further details about the browser and operating system you are using. In addition, data may be stored in or retrieved from your browser, usually in the form of cookies. They gather information about you, your preferences or your device and browser. They are generally set in response to actions you have taken that constitute a request for services (e.g. ordering).
Emails:
If you have decided to join the happy people use perfume (Téo Cabanel) movement by e-mail (via the form on our site or by ticking the corresponding box in the purchase path), we use your e-mail address to send you news from Téo Cabanel (new products, advice, events, etc.) or to send you information relating to your purchase or browsing history on our site. Please note that if you no longer wish to receive these emails, you may unsubscribe at any time by clicking on the "unsubscribe" link at the bottom of the emails or by contacting us at bonjour@teo-cabanel.com. Unsubscribing takes effect immediately.
The emailing tool we use is American. It complies with the principles of the EU-US and Swiss-US data protection shields. In addition, and as a "processor", this emailing tool is required to comply with the legal requirements of the General Data Protection Regulation (GDPR).
Audience measurement:
We use audience analysis tools (such as Google Analytics) to better understand the activity on our site, how you react, to improve the performance of our site so that it corresponds as closely as possible to your uses. To this end, we provide these tools with data on your browsing history on our site and information on products ordered. All data handled for statistical purposes outside Europe is completely anonymized.
Product reviews :
Your email address, first name, surname and order reference are transmitted to our partner, who will send you a review form by email. Your email address is not published on our site when your review is published. This data is not passed on to any other company and is only used to evaluate your experience with our products.
Advertising :
Like many of our peers, advertising cookies are set when you visit our site, so that we can display targeted advertising messages when you visit other sites. The data collected is anonymous and is only used for advertising purposes.
How long is my personal data kept?
The length of time we keep personal data depends on our business needs and legal obligations.
In the case of product purchases, we keep your data for as long as it is required for the purposes for which it was collected (e.g. managing the commercial relationship between you and us), and for any other related purposes such as tracking our stocks, while complying with applicable legislation on data security and retention.
If you agree to receive emails from Téo Cabanel, your data will be kept until you request unsubscription or deletion of your personal data, or after a certain period of inactivity (for a maximum of 3 years from the last contact (e.g. click in one of our emails).
In the event of the creation of a customer account, data will be kept until you send us a request to delete it, or after a period of inactivity on your part (for a maximum of 3 years from the end of the commercial relationship (e.g. last order) or last contact (e.g. click on one of our emails).
When you contact us to obtain information about our products or our brand, or when you apply for a job, the data is kept for a maximum of 3 years from the date of collection or last contact on your initiative.
2 - CONSENT
How do you obtain my consent?
When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery or return a purchase, we assume that you consent to the collection and use of your information for this purpose only.
If we ask you to provide your personal information for any other reason, such as marketing purposes, we will ask for your express consent directly, or give you the opportunity to decline.
How can I withdraw my consent?
If, after having given us your consent, you change your mind and no longer consent to our contacting you, collecting your information or disclosing it, you may notify us by contacting us at bonjour@teo-cabanel.com or by mail at: Teo Cabanel, 23 boulevard du Général Leclerc, 77300 Fontainebleau, France
3 – COOKIES
When you browse our site or place an order, data may be stored in or retrieved from your browser, usually in the form of cookies. A cookie is a small text file saved by the browser on your computer, tablet or smartphone, which stores user data to facilitate navigation and enable certain other functions.
We use first-party cookies, placed by Teo Cabanel for the proper functioning of our site. Most of these cookies cannot be deactivated in our systems. They enable us to memorize the information you enter in the forms on our site, so that you don't have to re-enter it each time you use our site. They also enable us to manage and secure access to your account and shopping cart.
The following is a non-exhaustive list of cookies used in the operation of our site:
- session_id: unique session identifier, allows Shopify to store information about your session (referrer, referring page, etc.).
- shopify_visit: no data retained, persists for 30 minutes since last visit. Used by our website provider's internal statistics tracking system to record the number of visits.
- shopify_uniq: no data retained, expires at midnight (depending on visitor location) the following day. Calculates the number of store visits per unique customer.
- cart: unique identifier, persists for 2 weeks, stores your shopping cart information.
- secure_session_id: unique session identifier.
- storefront_digest: unique identifier, undefined if the store has a password, used to determine whether the current visitor has access.
- For more information: https://fr.shopify.com/legal/cookies
We also use third-party cookies set by our partners. These third-party cookies are managed directly by the companies issuing them, who must also comply with data protection regulations.
- audience measurement cookies: to assess site traffic (number of visits, pages viewed, shopping cart abandonment, etc.) and improve our performance
- advertising cookies: to provide you with advertising content in line with your interest in the Téo Cabanel brand, products and adventure.
Oppose cookies :
You can set your browser to notify you of the existence of cookies or to block them. If you choose to block these cookies, certain functions of our site may be affected (such as keeping items in your shopping cart). If you wish to delete cookies from your web browser, please follow the instructions below:
Chrome: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
Firefox: https://support.mozilla.org/fr/kb/protection-renforcee-contre-pistage-firefox-ordinateur?redirectlocale=fr&redirectslug=Activer+and+d%C3%A9disable+cookies
Internet Explorer: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
Safari: https://support.apple.com/fr-fr/guide/safari/sfri11471/mac
Most of these cookies expire when you leave our site. Others have a longer lifespan, not exceeding 12 months, in accordance with current regulations. However, some cookies do not require consent (e.g. those lasting longer than 12 months).
You can also block third-party cookies:
- More information here: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser
- If you no longer wish to see our ads on social networks, we advise you to go to "settings" and then "advertising preferences".
- There are also advertising cookie opt-out platforms such as http://optout.networkadvertising.org/ or http://www.youronlinechoices.com/ or via the blue AdChoices icon.
- For more information on Google cookies: https://policies.google.com/privacy
4 – DISCLOSURE
We will disclose your personal information if we are required to do so by law or if you breach our terms and conditions of sale and use or to protect our rights, property or safety and those of third parties.
We have taken the necessary precautions to comply with the General Data Protection Regulation (GDPR). We will therefore not share your personal information with third parties without your prior consent (except as provided above). As explained above, your information may be shared with trusted third parties who support us in the administration and proper operation of our site, provided that these partners undertake to keep this information confidential. And only data that cannot be used to identify you directly (e.g. cookies) may be passed on to our partners for marketing or advertising purposes. You may, of course, choose to object to this.
5 – SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our services and products to you.
Your data is stored in Shopify's data storage system and databases, and in Shopify's general application. Your data is kept on a secure server protected by a firewall.
Payment:
If you make your purchase through a direct payment gateway, in this case Shopify will store your credit card information. This information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction information is retained as long as necessary to complete your order. Once your order is finalized, your purchase transaction information is deleted.
All direct payment gateways are PCI-DSS compliant, managed by the PCI Security Standards Council, a joint effort of companies such as Visa, MasterCard, American Express and Discover.
PCI-DSS requirements ensure the secure processing of credit card data by our store and its service providers.
For more information, please consult the Shopify Terms of Use here or the Privacy Policy here.
6 – SERVICE PROVIDED BY THIRD PARTIES
In general, the third-party suppliers we use will only collect, use and disclose your information to the extent necessary to perform the services they provide to us.
However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.
With respect to these suppliers, we recommend that you read their privacy policies carefully so that you can understand how they will treat your personal information.
Keep in mind that some suppliers may be located or have facilities located in a different jurisdiction than you or us. So if you decide to proceed with a transaction that requires the services of a third-party supplier, your information may be governed by the laws of the jurisdiction in which that supplier is located or the jurisdiction in which its facilities are located.
For example, if you are located in Canada and your transaction is processed by a payment gateway located in the U.S., your information used to complete the transaction could be disclosed under U.S. law, including the Patriot Act.
Une fois que vous quittez le site de notre boutique ou que vous êtes redirigé vers le site web ou l’application d’un tiers, vous n’êtes plus régi par la présente Politique de Confidentialité ni par les Conditions Générales de Vente et d’Utilisation de notre site web.
Liens
Vous pourriez être amené à quitter notre site web en cliquant sur certains liens présents sur notre site. Nous n’assumons aucune responsabilité quant aux pratiques de confidentialité exercées par ces autres sites et vous recommandons de lire attentivement leurs politiques de confidentialité.
7 – SECURITY
To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misappropriated, accessed, disclosed, altered or destroyed inappropriately.
If you provide us with your credit card information, it will be encrypted using the SSL security protocol and stored with AES-256 encryption. While no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional standards generally recognized by the industry.
Finally, we recommend that you adopt the following security measures to enhance your Internet security:
- When creating an account, use at least 8 characters for your password, mixing letters (upper and lower case) and numbers. Don't use your name, or any other personal data that can be easily obtained.
- Keep your passwords confidential and avoid using the same password for several accounts.
8 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any minor dependent of yours to use this web site.
9 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time, so please check back frequently. Changes and clarifications will take effect immediately upon posting on the website. If we make changes to the content of this policy, we will notify you here that it has been updated, so that you will know what information we collect, how we use it, and under what circumstances, if any, we disclose it.
If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
In accordance with the General Data Protection Regulation (GDPR), if you would like to: access, correct, amend, limit, challenge the accuracy of, delete any personal information we have about you, lodge a complaint, object to processing, unsubscribe from our emails, exercise your right to transparency and portability of your personal data, or if you would simply like more information on these matters, please contact our Privacy Standards Officer at the email address opposite: bonjour@teo-cabanel.com or by post to Téo Cabanel, 23 boulevard du Général Leclerc, 77300 Fontainebleau.
To exercise these rights, simply provide us with your surname, first name, address, e-mail address and proof of identity.
